Refund policy
Return & Refund Policy
Every item in our store is made to order just for you. Because of this, we don’t accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or a change of mind. We encourage you to check the product details and size chart carefully before ordering.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or isn’t what you ordered, we’ll make it right with a free replacement or a full refund.
To request a replacement or refund:
- Contact us at hello@thesentco.com within 14 days of delivery.
- Include your order number and a brief description of the issue.
- Attach clear photos showing the problem (for example, the defect, misprint, or damage, and the shipping label if the package was damaged).
You don’t need to send the item back unless we ask you to.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take [5–10 business days] for the refund to appear.
Lost or undelivered orders
If your tracking shows delivered but you haven’t received your package, please contact us within [14 days] and we’ll help look into it. [We’re not responsible for packages lost due to an incorrect address entered at checkout.]
Cancellations
Because production begins shortly after purchase, orders can only be cancelled within [2 hours] of being placed. Contact us as soon as possible if you need to make a change.
Questions?
Reach us at hello@thesentco.com and we’ll be happy to help.