Shipping policy

Shipping Policy

Made to order
Every item from The Sent Co. is made to order just for you, so we never waste inventory. Your order goes into production after you place it, which is why it takes a little longer to reach you than store-bought items.

Delivery times
Most orders arrive within 14 business days. Embroidered items can take up to 21 business days. These times include production and shipping. Business days do not include weekends or holidays.

Shipping area
We currently ship within the United States only.

Shipping costs
Shipping costs are shown at checkout before you pay.

Multiple items
Our products are made by different production partners, so if you order more than one item, they may arrive in separate packages on different days.

Tracking
You’ll get an email with your tracking number once your order ships.

Holiday orders
During busy seasons, production can take longer. We’ll post our Christmas order deadline on our site each year.

Damaged, misprinted, or wrong items
If your item arrives damaged, misprinted, or isn’t what you ordered, email us at hello@thesentco.com within 14 days of delivery with your order number and a clear photo. We’ll send a free replacement or refund. You don’t need to send the item back.

Lost packages
If your package hasn’t arrived, first double check your shipping address, ask your neighbors, and check with your local post office. If it’s still missing, email us within 14 days of the expected delivery date and we’ll help look into it.

Address errors
Please make sure your shipping address is correct before you place your order. We’re not responsible for orders that are lost, delayed, or returned because of an incorrect or incomplete address entered at checkout.

Returns and exchanges
Because every item is made just for you, we can’t accept returns or exchanges for wrong size or change of mind. Please check the size chart before ordering.

Order changes and cancellations
Since orders go into production quickly, contact us within 2 hours of ordering if you need to make a change or cancel. After production starts, we can’t change or cancel the order.

Questions
Email us anytime at hello@thesentco.com.